The central claims system takes customers insurance claim history records from an existing Oracle system and aggregates the data displaying it in a single window of the company CRM application. This was done so that call centre agents have the information available in a single place, thus they don't need to go into another system to retrieve the information. This helps them aid a customer quickly, increasing customer satifaction and reduces call times.
The system is a mixture of VB.NET and C#. VB.NET was used for attaching to the legacy CRM application, while C# was used for the servicestack based web service.
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