Genesys SpeechMiner Call Metadata Tagging

Introduction

Speech Miner is a speech analytics platform. To add value to the calls being processed we needed to add policy specific metadata to the speech miner record. This required pulling data from both the CRM system and the product specific system, aggregating the data before pushing it into the Speech Analytics system. This allows for speech analytics to carried out and enables the spotting of trends across products.

Technologies Used

Other software components used

Tools used

Open Source Hosting

This project has no open source listings.